Archive for the ‘The World at Work’ Category

The challenge of supervising your peers

Thursday, June 4th, 2009

One of the most difficult aspects of teaching high school English in northeast China was supervising my students, establishing and maintaining some kind of authority over them without succumbing to the desire to try to be their friend. Similarly, in my previous job, a significant challenge was supervising a staff of two regular employees and three students employees, all of whom were about my own age (or in one case, older). How was I to establish authority when I felt like I didn’t really have it in the first place?

Another NAFSA session I attended focused on this difficulty young professionals can face supervising our peers. It’s not easy to manage those who aren’t that much younger than us, or our own age or older. Several suggestions presented at the session for dealing with this challenge included:

  • Ask for feedback. Don’t be afraid to ask those who might know more, even if they are younger than you/those whom you supervise.
  • Seek training for a professional supervisory role.
  • You might be self-conscious of your age, but typically those whom you are supervising won’t perceive your doubt if you don’t show it. So don’t show it.
  • Many of us (as I did in China) have a tendency to want those we supervise to like us—friendliness is fine, but drawing a balance is important.  “Don’t share drinking stories,” as you aren’t there to be friends with those you are supervising.

These last two points are especially important. I found that the best way to establish authority was to project it, even if it made me uncomfortable. Eventually, however, by projecting authority, I came to believe more and more that I actually had it, and thus became more and more comfortable as a supervisor.

The long and winding (career) road

Wednesday, June 3rd, 2009

I’m back from California and digging out from the under the real work that awaited me, but have a lot on tap, mostly thoughts and reactions from the NAFSA conference in LA and my jaunt up to San Francisco. But before I try to get some of stuff down and out, one short anecdote that struck me and that encapsulates a key Working World mantra, that a career path is never straight:

This past week I was introduced to a colleague who started her career, many years ago, working with the International Visitor Leadership Program (IVLP) in the Bureau of Educational and Cultural Affairs’ New York Programs Office (located at 666 5th Avenue, 6th Floor; phone: 212-399-5750). She moved on from that position to become an illustrator for children’s books, then to be a courtroom illustrator, at first abroad and then here in the United States. She eventually moved on to work in university alumni relations. Talk about a winding (yet for her, satisfying and fulfilling) career path—and one that there’s no way she could have planned out.

How much oversight for study abroad?

Thursday, May 28th, 2009

The talk of the NAFSA conference today is an article in USA Today looking at U.S. student safety while studying abroad and the oversight of study abroad programs by universities and providers (it’s the first thing everyone saw when they opened their hotel doors for their complimentary newpapers). A quick overview of the article: the lack of central oversight for international education programs is a major impediment to increasing student safety:

Though most college students who go abroad — nearly 250,000 in the 2006-07 academic year — return home without serious incident, nobody knows exactly how many students end up hurt because nobody is required to keep track on a national level. Nor are most programs required to disclose incidents to the public.

The difficulty with a “federal standard for liability,” though, is that “such a law would effectively ‘kill overseas programs’ because no school or provider would be able to guarantee student safety”:

Higher-education officials don’t question the importance of safety abroad but argue that it must be a shared responsibility.

“This is one of those situations that is an impossibly difficult tradeoff,” says Terry Hartle, a senior vice president at the non-profit American Council on Education, which represents higher education in Washington. “We want students to study abroad … and we want them to be safe. But if we wanted to send students to places where we were sure nothing bad could ever possibly happen to them, we probably wouldn’t send them anywhere.”

What does everyone think? How much responsibility do universities and providers have for student safety abroad, since it’s impossible to guarantee? And how much can or should be chalked up to “bad things happen” and students could be assaulted in Kansas City as well as in Kingston? Is there a middle ground?

The key to winning a Nobel prize is to have no idea what you’re doing

Wednesday, May 27th, 2009

Muhammad Yunus is a charming man. As the keynote speaker at the NAFSA opening plenary today, the Nobel Peace laureate admitted that “the one reason I could create Grameen Bank is because I knew nothing about banking…I could do things others couldn’t even think of.” When those who were working with him mentioned that what he had tasked of them they had no previous experience with, Yunus brushed away their concerns: “If you know it, you can’t do it.” Like I said, charming.

If I’m permitted to stretch just a touch, these remarks remind me of something I feel very strongly about when it comes to determining the future course of your career: go with your gut. You can’t possibly plan it all out, so why even try? Instead, pursue those things to which you are intractably drawn, and then see where it all leads you.

One other tidbit from Yunus’ talk, for recording now and for reflection later: in describing the model for Grameen Bank, Yunus drew a distinction between “charity dollar” and “social business dollar.” The charity dollar, he said, is one that goes and never comes back. The social business dollar, however, goes and comes back and has an endless life and, if used right, can become an institution. I wonder how this insight relates to the very deep discussion that’s been going on RE: international volunteering, voluntourism, and the merits of a volunteer paying for his or her volunteer experience. It’s too late to figure out now, but even my tired mind tells me there is at least some connection….

And one last thing: I would throw up some pictures of the conference proceedings, but my old, busted camera isn’t allowing me to download for some reason. So if forced to describe the scene in words, the late hour compels me to do so in only one: big. The plenary session hall in which Yunus spoke was like an airplane hangar; the exhibit hall has more buttons and fishbowls of candy than one should ever see in a lifetime (browse the list of exhibitors for a who’s-who of international education, exchange, and study abroad organizations); and the outdoor “LA Live!” opening reception was like a massive block party for which everyone was issued matching name badges and tote bags.

“The world’s common language is broken English”

Tuesday, May 26th, 2009

tongue_in_check

Waiting for my sessions here at NAFSA to get going, I ponder the WashPost’s contemplation of the translation technology revolution: “How big a deal will it be to culture and society to have a cellphone that will allow you to talk to most of the world’s 6 billion people?”

To this day, if you want to get a translation absolutely right, go find yourself a talented human. “Nuclear power,” says Kevin Hendzel, a spokesman for the American Translators Association, when asked of areas where you want tremendously good human translation. “Negotiations for disarmament. The pharmaceutical industry. Zero-error work with millions of dollars” riding on the outcome. Hendzel has served as an interpreter on the presidential hot line.

The trouble with meticulous, culturally sensitive human translation, of course, is that it is slow, pricey and rare.

Suppose you are willing to settle for blazingly fast, cheap, “good enough” translations. Especially those aimed at languages spoken by the rich, multitudinous or dangerous. Enter the new generation of machine translators that in the last year have begun to open broad new vistas.

It seems like there are many situations in which fast, “good enough” translations would be benficial: combat/conflict zone situations and the translation of web content to make it more broadly accessible to users of many varying languages, to name two. But would having a cell phone that can translate any language on the fly be a good thing, from a cultural exchange standpoint? It would certainly make some situations abroad easier (i.e., trying to hack out the details of a cab ride or a market negotiation in an unfamiliar language), but that might in turn deprive us of some of the best experiences abroad—those awkward, difficult, but often enlightening cultural-linguistic encounters. How many students studying abroad would increasingly use their cell phone as a crutch instead of really learning the language of their host country? How many vacationers abroad would use their phone rather than hack out even rudimentary phrases?

Like every new technology, we’ll adapt and figure it out. But this particular technology seems to have some pretty far-reaching implications, both positive and negative, for our fields.

“Things they don’t teach you in graduate school”

Monday, May 25th, 2009

According to Chris Blattman, currently in Liberia, “how to respond to a former rebel general that you don’t necessarily need his ‘protection’ for your survey and help in ’sensitizing’ the communities.”

Blattman’s mobile dispatches from the field are entertaining and instructive. Follow his project coordinator on Twitter too.

Equal benefits for same-sex partners of American diplomats

Sunday, May 24th, 2009

I noted on Friday that, while the State Department ranked a high fifth in the ‘09 rankings of best places to work in the U.S. government, it ranked much more poorly in the subcategories of Pay and Benefits and Family Friendly Culture and Benefits (17th and 26th). In a heartening related note, though, I now see that State will finally offer equal benefits and protections to same-sex partners of American diplomats:

Mrs. Clinton said the policy change addressed an inequity in the treatment of domestic partners and would help the State Department recruit diplomats, since many international employers already offered such benefits.

A response to its poor benefits and family culture rankings? Possibly, but probably not. The long-overdue reversal of a shamefully discriminatory policy? Absolutely:

“At bottom,” [Clinton] said, “the department will provide these benefits for both opposite-sex and same-sex partners because it is the right thing to do.”

‘The Obama factor’ x ‘This economy’ = Tough times placing interns

Saturday, May 23rd, 2009

A friend of mine here in DC (a lawyer for a nonprofit that advocates for victims of international human trafficking) tells me that this summer will be a tough market for internships. A friend of hers, whose organization places students in political, nonprofit, and other internships in DC, is “desperately” looking for available positions. According to him, this summer is one of the toughest he’s ever faced finding placements for his undergrad interns coming to the Capitol City:

I regularly encounter tougher-than-normal times getting all of my students placed in internships. Summertime is by far the worst, because DC internships are extremely more competitive in the summer months than during other times of the year. But even given that phenomenon, this summer is proving particularly challenging, primarily for two reasons:

  1. the Obama factor: It’s a brave new world. Everyone wants to be in DC right now. Applications at all of the agencies we work with have shot up by huge factors. When we met with the White House a couple of weeks ago, they said they received no less than 6,000 applications for this summer.
  2. the economy: People who would normally be entering the workforce right now are turning to internships to (a) beef up their resume a bit more and (b) try to wait out the job slump. The result: a ton of people running around with Masters, PhDs, and JDs snatching up the spots that undergrads would normally be viable candidates for.

I post this not to be discouraging but only to present the reality of the situation. There’s no one, right solution for overcoming this reality, but I will say: it’s not going to be enough to rely on your stellar resume and your well-written cover letter to get you noticed (not when there’s 6,000 others sending in a great cover letter and resume too). Rather, step up your networking, your volunteering, your informational interviewing. Work any and all contacts, no matter how obscure (your parents’ dentist happens to know someone who knows someone who works at a great international nonprofit? Who cares how tenuous the connection—pursue it). The best way to get yourself noticed amongst the throng of other applicants is to become a known quantity. Get yourself in front of the decision makers and make it obvious that they can’t live without you.

I recognize that this is not an easy thing to do. But I really believe that making yourself a known quantity and proving your skills and your committment, not simply relying on how they look on paper, is the best way to stand out from the masses.

Best places to work in the government ‘09

Friday, May 22nd, 2009

The long-awaited 2009 rankings for the best places to work in the federal government are out! Sadly, because he’s now out of office, the bureau that coordinates Dick Cheney Wrangling is no longer eligible for consideration.

The State Department ranks as the 5th best place to work on the large agency scale. It scored very high in such subcategories as Strategic Management, Teamwork, and Effective Leadership (ranked third in all of these), but not so high in the Pay and Benefits and Family Friendly Culture and Benefits areas (17th and 26th, respectively).

I thought USAID hadn’t even made the list, until I realized it was listed in the small agency category, where it ranked 15th. I was actually kind of shocked that USAID, a well-known agency with such broad programmatic reach, would qualify as a ’small’ agency. Maybe I’m naive (or more likely uninformed) but I always envisioned USAID as on par in size and scope with the State Department. Apparently not.

This misunderstanding was then brought into sharp relief when I later came across this little tidbit about the FY 2010 budget request for USAID:

The U.S. Agency for International Development’s operating expenses budget would jump to $1.4 billion, 60 percent over enacted 2009 levels.

I knew that USAID was underfunded and understaffed and that a goal of the Obama administration is to greatly increase its capacity, but damn. When your new budget will “only” be $1.4 billion (compare that with the $533.7 billion FY10 request from the Defense Department) and that $1.4 billion is a 60 percent (!) increase from last year…well, I guess you’re not as big of an agency as I thought you were. Maybe USAID’s best-place-to-work-ranking will improve next year once it actually gets some money to do some stuff.

“Study abroad is like spring training for this century”

Friday, May 15th, 2009

I wanted to take a second to return to the Hillary speech at NYU’s commencement that I alluded to yesterday. I took the time to listen to it in full today and…wow. I want to meet the person who is writing this stuff and buy him/her a beer. Even though I’ve been accused of being overly earnest from time to time, and despite the fact that I’m guilty of using the phrase “follow your passion” on more than one occasion in this space, I’m generally more of a sarcastic cynic and not one who is typically prone to idealistic cheese. But listening to this stuff, I can’t help but admit that I’m inspired:

My message to you today is this: Be the special envoys of your ideals; use the communication tools at your disposal to advance the interests of our nation and humanity everywhere; be citizen ambassadors using your personal and professional lives to forge global partnerships, build on a common commitment to solving our planet’s common problems. By creating your own networks, you can extend the power of governments to meet the needs of this and future generations. You can help lay the groundwork for the kind of global cooperation that is essential if we wish, in our time, to end hunger and defeat disease, to combat climate change, and to give every child the chance to live up to his or her God-given potential. (Applause.)

This starts with opportunities for educational exchanges, the kind of dorm room and classroom diplomacy that NYU is leading on. I want to commend my friend, your president, the trustees of this great university, for understanding and believing in the importance of educational exchanges.

You know, study abroad is like spring training for this century. It helps you develop the fundamentals, the teamwork, and the determination to succeed. And we want more American students to have that opportunity. That’s why we are increasing funding for Gilman scholarships by more than 40 percent. More than 400 New Yorkers have used Gilman scholarships to spend a semester abroad, including nine students from NYU last year.

Now, of course, study abroad is a two-way street, and we should bring more qualified students from other countries to study here. NYU provides a prime example of what international students can bring to a campus and how they can benefit themselves and their countries. Over 700,000 international students came to the United States last year, and NYU had the second largest number of any school in the country.

Now, the benefits from such exchanges are so great that I am committed to streamline the visa process – (applause) – particularly for science and technology students so that even more qualified students will come to our campuses in the future. We’re also doing more to marry technology with global service. That’s why today I am pleased to announce that over the next year the State Department will be creating Virtual Student Foreign Service Internships to harness the energy of a rising generation of citizen diplomats. Working from college and university campuses, American students will partner with our embassies abroad to conduct digital diplomacy that reflects the realities of the networked world.

Who still uses a phone?

Tuesday, May 5th, 2009

My boss Michael emailed me yesterday saying he’d gotten the scoop on a bit of information that we’d been waiting to hear. I responded immediately saying, “Great to hear. Where’d you see that, out of curiosity?” I was, of course, expecting him to forward me a web link with the relevant information, a link that I’d somehow not yet come across. But his response, I’ll admit, kind of surprised me:

An old fashioned instrument—the telephone. Spoke with an old contact who filled me in.

I guess not everything comes streaming in via my Google reader. I responded: “Holy crap. I couldn’t even get my phone to work this morning…” (which was true—for whatever reason I was having a heckuva time getting my phone to give me an outside line). Michael felt vindicated in his “old-fashioned” approach:

There’s still a place for us old folks…

I agreed:

There’s still a lot to learn for us young ‘uns…

[The fact that this whole exchange took place via email despite the fact that we sit in adjoining offices not seven feet away calls for an entirely separate discussion....]

Turning a love for language into a career

Thursday, April 30th, 2009

An intriguing profile in the Wall Street Journal of Paula Shannon, who started her career with the language firm Berlitz International and is now an executive at Lionbridge Technologies, “a global firm based in Waltham, Mass., that provides international companies with translation services in over 100 languages.”

Two things from the profile that stuck out for me. One: even though Paula was having trouble getting her foot in the door, she jammed it in there anyway:

I researched the company when I was looking to enter the language translation industry after college and (at first) could not get an interview for the management trainee program locally. So I (reached out to) a senior vice president in New York and asserted that my profile was perfect for their program. I guess he agreed.

And two: her career path, like most everyone else’s, has not been straight and planned:

Never worried about taking detours and accepting lateral moves.

Millenials—the ‘civic generation’

Wednesday, April 15th, 2009

Interesting on the heels of yesterday’s post: a flattering endorsement of Millenials in USAToday, pegging us as the “civic generation,” a generation of “activist doers:”

Community service is part of their DNA. It’s part of this generation to care about something larger than themselves.

That activism includes a significant focus on international work:

• Global connections. Because of the Internet, social networking sites such as Facebook, the growth of study-abroad programs and ethnic diversity, the Millennials are closely attached to the world and want to make it a better place.

Whether it’s teaching English in China or building a well in Africa, Millennials are “in tune” with global needs, says Philip Gardner of the Collegiate Employment Research Institute at Michigan State University. He says many who study abroad — 70% of students at four-year colleges have traveled outside the United States — “get the bug to go back internationally, and one of the fastest ways … is to do volunteer projects.”

Amanda MacGurn studied in Belgium, taught English in Chile and interned with Doctors Without Borders. Now 26, the Southern Oregon University graduate leaves next month for Romania to work for the Peace Corps.

“I want to devote my life to international service work,” says MacGurn, who lives in Eugene, Ore. “This is a great opportunity to serve both my country as an ambassador and also the international community.”

Also an interesting note on how Obama’s election has affected this movement toward service, especially on an international level:

The Obama effect. Millennial voters last year preferred Barack Obama 2 to 1. Many embraced the former community organizer’s call to service.

Online applications to the Peace Corps spiked 175% in the days surrounding his inauguration, says spokeswoman Laura Lartigue.

A talent shift…toward international affairs?

Tuesday, April 14th, 2009

Back in December I looked at an Atlantic piece on what was seen as the potential for, brought on by the economic crisis, not only a redistribution of resources but also a shift of talent into other, “underrepresented” fields (like international affairs).  My question was:

Is it possible that the economic crisis will result in both an influx of new talent and new resources for international affairs (and other underfunded sectors)?

This past weekend’s NYTimes suggests that it might already be happening:

Early indications suggest new career directions that are tethered less to the dream of an immediate six-figure paycheck on Wall Street than to the demands of a new public agenda to solve the nation’s problems.

What will the new map of talent flow look like? It’s early, but based on graduate school applications this spring, enrollment in undergraduate courses, preliminary job-placement results at schools, and the anecdotal accounts of students and professors, a new pattern of occupational choice seems to be emerging. Public service, government, the sciences and even teaching look to be winners, while fewer shiny, young minds are embarking on careers in finance and business consulting.

Maybe I’m wrong to assume that with an influx of new talent will come an influx of resources as well. But even so, I think it’s safe to say that international affairs is included in those fields toward which young, bright minds are gravitating.  And this strikes me as an important phenomenon: a general movement away from placing a premium on jobs that offer high financial rewards to the holder but very few benefits to anyone or anything else and toward placing that premium on any job that provides satisfaction (financial and otherwise) to the holder and offers a socially-redeemable service or product to the public seems to me to be an important cultural shift.

New-ish book: Working Across Generations

Friday, April 10th, 2009

Mark Rebstock at NCIV pointed me towards a new-ish book (published in October 2008, around the same time as Working World), Working Across Generations: Defining the Future of Nonprofit Leadership by Frances Kunreuther, Helen Kim, and Robby Rodriguez. Mark describes the book in his Nonprofit Best Practices feature in NCIV’s newsletter as “a comprehensive look at the leadership and generational shifts taking place in the nonprofit sector.” I haven’t picked it up yet, but hope to at an event featuring the authors coming up next week.

In the meantime, though, a twenty page excerpt is available on the book’s website, as is Frances, Helen, and Robby’s Leadership Top 5:

“Current nonprofit leaders often ask us what they can do now to work with Gen X and Y leaders. Here are our top 5 suggestions:

  1. Build clear steps for advancement in your organization. Newer generations recognize that they need to create pathways within the sector for moving up in their organizations or to positions of leadership elsewhere. Make skills-building trainings available to staff as they both prepare for and begin new positions within an organization. For smaller organizations without room for growth, consider ways that younger staff can be a part of decision-making or use their skills in other organizations in the sector.
    [Ed. note: Agreed---one of the points of my previous screed about salaries and career advancement in nonprofits.]
  2. Remember it’s more than technology. We often hear boomer leaders talk about the benefit of younger staff members’ technological savvy. Then we hear from newer leaders that they are valued for skills but not their ideas. Remember that Generation X and millennials may (or may not) have great skills for developing web sites to social networking, but they also want to contribute their ideas.
    [Ed. note: We might more easily understand the utility of an RSS feed, but that doesn't make us tech gurus. I was prompted today to install a new "script" for my email and was utterly defeated.]
  3. Provide mentoring opportunities. Mentors and networks provide Generation Xers and millennials with information about jobs, the connections they need to get their foot in the door, and the legitimacy they need with others. Offer connections to trusted colleagues in the field who can provide staff with a sense of perspective and history, advice, contacts and influence. And mentoring is rarely one way; older leaders gain insight and information by listening to their younger colleagues.
    [Ed. note: This book and this blog---need I say more?]
  4. Create room for more voices. Newer generations looking for more voice in organizations has led to a revival of interest in more inclusive decision-making models. Examine how decisions are currently made and consider ways to institute places where decision-making can be open to more voices. Consider reducing the amount of time spent discussing decisions and instead distribute leadership throughout the organization, giving staff members more authority and responsibility for running their own programs.
    [Ed. note: Sherry always says the best way to get someone interested in your cause is to invite him or her to speak. The same holds true here---invite us to lead.]
  5. Lead together. Younger leaders are often more interested in sharing leadership, building more on the experiences of some of the movement organizations of the 1960s and 1970s than on current business operations. Whereas boomer leadership-sharing often resulted in power struggles, Generation Xers and millennials are frequently recognized for their comfort with working in teams. Boards should consider phasing in co-directors, leadership teams, or other variations of sharing the top responsibility in your organization.
    [Ed. note: We love doing things in groups.]